Hosted VoIP

DialKOM is GigaKOM's Hosted VoIP Solution

Quality. Capability. Value.

 Most industry experts agree that the end is near for the business phone closet. It's time for your business to partner with a Hosted PBX and VoIP provider who has the experience necessary to make you sound great, while enabling your business to take advantage of the capabilities and cost savings of business quality VoIP. So finding a provider who knows how to deliver the highest quality voice over a data network is key.

You'll find no shortage of providers who say they do VoIP, or providers who resell a shrink wrapped Hosted PBX software package, but buyer beware. Not all Hosted PBX and VoIP providers are alike. If they lead with "fit your business into my system," or low prices and a narrow feature set as their value proposition, you should run scared.

Leading with quality and capabilities before cost savings is better for your business, and is a time-tested model for success. With all that said, CoreDial pricing is extremely competitive, and our customers can attest to the great value that GigaKOM delivers every day.

Communicate Seamlessly

Companies with more than one office and/or mobile workers will realize even greater benefits from DialKOM services. Eliminate the need for expensive and complex networks, hardware, and software, and make it simple to connect all your offices and employees.

Multiple Offices

Now that broadband connectivity is so pervasive, cost effective and reliable, companies such as yours can easily and seamlessly connect all offices and employees through DialKOM services. Each office simply gets a business class broadband connection, however many handsets that are needed, and a DialKOM Voice Management Device, and everyone is connected. Best of all, manage all offices and users through a standard web browser (or mobile device such as a Apple or Android). Gone are the days of complex MPLS' and costly networking equipment.

GigaKOM strongly recomends one VMD per physical location.

Mobile Workers

With GigaKOM, each mobile employee simply needs a broadband connection (DSL, Cable, or FIOS), and they become an extension off your corporate phone system (PBX). Just plug in your GigaKOM phone via Ethernet to their home network, and start making calls.

Mobile workers need to make certain that they have a reliable broadband connection. A GigaKOM VMD may be recomended for power users

End-to-End Quality 

From our crystal clear sound based on a state of the art network and VoIP optimized infrastructure, to our Voice Management Device for assuring that your data network is optimized for Hosted PBX and VoIP services, GigaKOM is 100% focused on quality, reliability, and business continuity. Customers from 5 users to 100+ with multiple locations rely on DialKOM every day. Schools, Doctor offices, car dealers, consultancies, wholesalers and even call centers rely on DialKOM to manage their communications services.

Small Business Solutions

5 to 499 Users
 
Our small to medium size business plans offer the quality, leading-edge features, and cost savings your business needs to succeed. All backed by a 30 day money back guarantee!

Sample services:

  • Virtual Office
  • Hosted PBX and VoIP
  • SIP Trunking
  • Mobilility Solutions
  • Handsets and VoIP devices included in the monthly cost

Choose The DialKOM Service Plan That's Right For You?

Below is a comparison chart by features and company size. This chart will help you to identify the DialKOM Service plan that best fits your communication requirements. In addition, a DialKOM representative is available to learn more about your needs and suggest the Service plan and options best suited to meet your corporate objectives. Of course we'll also make certain we recomend a solution that delivers the best value while keeping your costs as low as possible.

Based on Available Features  Extension  20
 50

 100
 Server N1
DialKOM Hosted PBX and VoIP Professional features (included)
Access to Premium DialKOM Hosted PBX and VoIP features
Unlimited domestic usage plan available
Pre-paid minutes usage plan available  
Custom configurations (optional)
Call recording capability NA
NA
NA
NA
Call center features and reporting (optional)
Outlook click-to-dial and screen pops and browser integration (FREE and paid 3rd party options) NA
NA
NA
NA
Operator control panel (FREE and paid 3rd party options) NA NA NA NA
           
Based on Company Size Extension  20  50  100  Server N1
Companies with 5 to 10 employees or extensions
       
Companies with up to 20 employees or extensions  
     
Companies with up to 50 employees or extensions    
   
Companies with up to 100 employees or extensions      
 
 Companies with up to 250+ employees or extensions        
NOTE: Companies with more than hundreds or thousands of employees or extensions can utilize multiple CORE Servers in a "cluster" configuration. Please contact us for details

 Meeting Your Business Needs

 We understand that your business needs a comprehensive phone system to compete in today's business environment. With DialKOM, you don't have to compromise, and in most instances we provide more than alternative solutions. Below are features that are included with all DialKOM service plans. In addition to these default features, each customer may configure or personalize their Private Branch Exchange (PBX) or phone system to meet specific business requirements. NOTE: Additional features may be available that are not listed on this page. Please call (858) 769-5408 if there is a feature of interest that is not listed below.

 Feature List Introduction

 The DialKOM Hosted PBX and Business VoIP Features List is intended to provide DialKOM customers and partners with a comprehensive list of Standard (S), Premium (P), and Custom (C) features available from DialKOM hosted and premise based solutions. Premium and Custom features are included in certain plans, or may cost extra. Please note that our features change frequently in response to customer requests and market needs, so please check with us often to receive an updated version of this Features List.

DialKOM Hosted PBX Features

 Feature Group: Auto Attendants

Feature

Description

Type

Customer Portal

Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold

S

Top Level Auto Attendant (Always On)

Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants

S

Multiple Top Level Auto Attendants (Always on)

Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

S

Top Level Auto Attendant (Time Based)

Available after N rings or based on time of day

S

Sub-Level Auto Attendants

Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc...

S

 Feature Group: Call Management                                                 

Feature

Description

Type

Auto Attendant Answering

Setup a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

S

Live Person Answering

Setup a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

S

Direct Inward Dialing

Setup a telephone number to dial directly to a device or extension.

S

2, 3, or 4 (or More) Digit Extension Dialing

Your DialKOM Hosted PBX can support 2, 3, 4 or more digit extension dialing.

S

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension

S

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

S

Voicemail to Email

After a voicemail is received, the DialKOM PBX will send an email to any valid email account or alias that you enter into the DialKOM Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on your PC or mobile device (ie/ smartphone or PDA capable of playing WAV files).

S

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

S

Find Me (DialKOM Digital Assistant)

Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

S

Call Hold

Place calls on hold, and play music or a commercial on hold.

S

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

S

Unattended Transfer
(Blind Transfer)

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

S

Call Forwarding

Forward calls via the DialKOM Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

S

No Answer Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

S

Busy Call Forwarding

Automatically forwards your calls to an extension, group, phone number when your phone is busy.

S

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

S

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

S

Incoming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

C

Incoming DID Routing

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

S

Outgoing Call Blocking

Prevent calls to specific numbers or services (ex: 900 calls)

S

Incoming Call Identification

Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

C

One Button Redial

A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

S

Do-not-disturb (DND)

A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

S

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is in process.

S

Automatic Call Distribution (ACD)

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

P

Call Queue

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

P

Call routing based on business hours, after hours & holiday hours

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

S

Speed Dial

A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

S

Company Wide Directory

A list of contacts and phone numbers that are uploaded via the DialKOM Portal, and are made available on an IP phone or SoftPhone.

C

Forward your calls Locally or Remotely via Phone or Web

Call forwarding is easy to setup and manage.

S

Caller ID Blocking

Disable Caller-id for all outbound calls made from your PBX.

C

Call Recording

Selectively record calls for training or documentation purposes.

C

DISA (Direct Inward System Access)

Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

C

Office Intercom

Dial another user’s extension, activating their phone speaker to make an announcement

C

Disable Outbound Dialing

Disable Outbound Dialing on certain extensions only

C

 Feature Group: Call Conferencing 

Feature

Description

Type

3-way Conference Call

After making or receiving a call, a user may conference in any third party for a 3-way call.

S

Conference Bridge

Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

S

 Feature Group: Music on Hold

Feature

Description

Type

Default Music On Hold

Royalty free music provided by DialKOM

S

Custom Music On Hold

Music provided by Customer, and uploaded through the Customer Portal

S

Commercial On Hold

Record your commercial and upload it to your PBX via the DialKOM Portal.

S

Commercial On Hold By Location or Queue

Multiple commercials on hold may be uploaded to your DialKOM PBX, and can be unique based on location or queue.

C

 Feature Group: Reporting 

Feature

Description

Type

Call Detail Records

Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can 'tagged' with text descriptions for legibility.

S

Call volume graphs by time of day, month, year or custom dates

Histograms graphically display calling patterns and trends

S

Call traffic by extension

Track number of calls by individual

S

Detailed Accounting

Track orders, invoices and all DialKOM billings online.

S

 Category: DialKOM Business VoIP Features 

 Feature Group: Origination and Termination 

Feature

Description

Type

FREE Calls to other DialKOM Voice subscribers

All calls “on-net” are FREE. That means you will not be billed for any call to another user on your DialKOM PBX, or any other DialKOM customer.

S

Domestic Origination

DialKOM provides local phone numbers or DIDs in most of the LATAs in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice communications and flexibility of Voice Over IP (VoIP).

S

Domestic Termination

DialKOM provides competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.

S

International Termination

DialKOM offers competitive international rates. International rates are available via the DialKOM website.

S

SIP Trunking

Have your own PBX, and want to realize the flexibility and cost savings of business-quality VoIP? DialKOM offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX to our network and realize the benefits of DialKOM VoIP.

S

E911 support, compliant with all FCC mandates.

Every location and phone number where you utilize a DialKOM device or SoftPhone must have an associated E911 charge and entry in the DialKOM Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible to update this information with DialKOM if you move any device to a new location per the DialKOM Terms of Service.

S

Toll Free Numbers

Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.

S

 Category: Voice Management Device (VMD) 

 Feature Group: Voice Management Device 

Feature

Description

Type

LAN Segmentation

Separate voice and data on a customer Local Area Network (LAN).

S

VoIP Firewall

Firewall the VoIP network.

S

DHCP for VoIP Devices

Provide the IP addresses for all DialKOM VoIP devices.

S

Data Bridge

The data side of the network is passed through the DialKOM VMD.

S

Rate Limiting

Traffic on your broadband connection may be managed to control the allocation of bandwidth for voice and data. This model protects the amount of bandwidth available for voice, and assures that heavy data usage will not interfere with your voice quality. Rate limitations may be changed at any time as needed.

S

Diagnostics

The DialKOM VMD has diagnostics that our support Agents may utilize to diagnose any issues you might have.

S

Configuration Management

Each VMD may be configured to meet the requirements of your environment.

S

For additional information on premium or custom features, please contact your DialKOM representative. Just as important, the features listed above may vary considerably from actual features provided by DialKOM. Actual features made available may vary based on the Services ordered by each Customer or Reseller. Some features may not be available depending on the specific Customer Premise Equipment (CPE) device and/or SoftPhone being used. Each manufacturer controls and determines the features of their CPE device or software based on the make and model, and the version of any software provided by the manufacturer.

DISCLAIMER: The above features and functions are subject to change without notice.